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Remote & Onsite IT Support Fast, Flexible IT Support Wherever You Need Us
At Offgrid Tech Solutions, we’re passionate about providing IT support that just works, with no fuss!
Whether you need tech support, IT solutions, or fast computer support, our expert team delivers high-quality service via remote and on‑site support. From strategy to troubleshooting, we’re committed to giving you peace of mind with modern, tailored IT services that fit your business, offering responsive care that grows as you do.
🖥️ Remote IT Services
24/7 Remote Desktop Support
Remote desktop assistance
🧑🔧 On-Site IT Services
On-premises troubleshooting
Hardware installation and repair
Internet setup and networking
Server and infrastructure support
Printer and scanner support
Thanks to our expert technicians, most issues are resolved remotely, ensuring minimal disruption, quick troubleshooting, system monitoring, and software support to reduce downtime and keep your business running smoothly, no matter where you are in Australia.
We Speak Your Language
We break down the tech stuff in a way that actually makes sense.
We Guarantee Our Work
We’re dedicated to delivering exceptional satisfaction, no matter the task.
No Fix, No Charge
If we can’t solve it, you don’t pay.
Need help fast? Call 1300 488 619 to book a tech today!
As a truly boundless IT provider, Offgrid Tech Solutions isn’t tied to one location or way of working, we go where your business needs us. Wherever you operate, you can rely on us to keep your systems connected, secure, and performing at their best.
Troubleshooting & Technical Support
We deliver fast, dependable IT troubleshooting and technical support, from virus removal to system repairs so you stay up and running without a hitch.
Fault finding and troubleshooting (hardware & software)
Malware and virus removal
Diagnose and optimize network speeds
Upgrades, repairs, and advice
Password management and recovery
Network & Internet Services
Keep your home or office network running smoothly with expert setup, maintenance, and cloud integration.
Home or office network support
WiFi and wireless network setup
WiFi privacy and security configurations
Network diagnosis and optimization
Printer and peripheral device setup and management
Cloud computing & cloud backup solutions
Cloud service setup — Nextcloud, Google Drive, iCloud, AWS, GCP
System Setup & Device Configuration
At Offgrid Tech Solutions, we make tech setup simple, from new devices to custom upgrades, everything works just the way you need it from day one.
New device setup and user onboarding
Operating system installation and upgrades (Windows, macOS, Linux)
Mac system and SSD upgrades
Software installation and custom configurations
User accounts, permissions, and admin control
Privacy settings and parental controls
Local backup setup for peace of mind
Email & Account Management
From business-grade email to personal account access, we ensure your communication tools are set up right, secured properly, and always accessible when you need them.
Email setup for Microsoft 365, Google Workspace, and custom domains
New email accounts and mailbox migrations
Email backup, restore, and archiving solutions
Troubleshoot syncing, delivery, and access issues
Website login and access management
Account security audits and recovery solutions
Security & Data Protection
Protect your systems, networks, and sensitive data with robust, proactive security solutions.
Malware and virus protection + removal
Firewall installation and configuration
Security patch management and software updates
Setup of antivirus and endpoint protection
Network security audits and hardening
Setup secure remote access (VPNs, remote desktops)
Remote IT Management & Ongoing Support
Reliable IT help whenever and wherever you need it.
Remote troubleshooting and diagnostics
Ongoing system health monitoring
Scheduled maintenance and performance checks
Software updates and patch management
Remote desktop setup and secure access
IT support for remote teams or home offices
Personalised tech support plans
Our support is available weekdays, after hours, and on weekends.
Whether you need on-site assistance or remote support, we’ve got you covered. Not sure if we service your location? Get in touch today, and we’ll let you know right away!
Here’s what you can expect with Offgrid Tech Solutions
Reliable and Responsive Support
We’re always here when you need us count on fast, dependable support every step of the way.
We anticipate challenges before they arise, delivering solutions that keep you ahead.
Flexible and Scalable Solutions
Our services grow with your needs, tailored, adaptable, and built to scale.
Transparent Communication
We keep you informed with clear, honest updates, no surprises, just partnership.
With years of proven results, we bring deep knowledge and industry insight to every project.
Your goals come first, we listen, adapt, and deliver with your success in mind.
Frequently Asked Questions
What’s the difference between remote and on-site IT support?
Remote IT support is provided over the internet or phone, allowing us to troubleshoot and resolve most issues without needing to be on-site. On-site IT support involves a technician physically visiting your location for tasks that require hands-on assistance, like hardware setup or network cabling.
How fast is your response time for remote support?
We aim to respond to all remote support requests on the same business day often within just a few hours. For urgent issues, we prioritise immediate action to minimise downtime.
What areas do you cover for on-site IT support?
Our on-site support is available in select regions across Australia, based on current technician availability. Contact us to check coverage in your area, we’re always expanding.
Can I get remote support outside standard business hours?
Yes, after-hours remote support can be arranged for critical issues. Let us know your requirements, and we’ll tailor a support plan that fits your schedule.
What types of issues can be handled remotely?
Most software issues, performance problems, user access errors, cloud service glitches, and system updates can be resolved remotely. If we can securely connect to your device or system, we can likely fix the issue without a visit.
What happens if a remote issue can’t be resolved?
If remote support isn’t enough, we’ll organise an on-site visit (if within our service areas) or coordinate with a local technician in your region. We’ll ensure you’re supported either way.
What are your hourly rates?
Our hourly rates are straightforward and competitive. Here’s a breakdown of our standard services: For a detailed list of all services and rates, download our full pricing schedule.
What payment methods do you accept?
For on-site work, we accept Visa and Mastercard card payments. For all other services, we issue an invoice and accept direct debit payments.
