Remote & Onsite IT Support

Our Services > Remote & Onsite IT Support

Fast, Flexible IT Support Wherever You Need Us

Offgrid Tech Solutions provides fast, flexible support services for IT across Australia and thanks to our expert technicians, most issues are resolved remotely, ensuring minimal disruption to your day-to-day activities.

We provide IT support to small and medium-sized companies and individuals across Australia, including IT services in Sydney, Melbourne, and Brisbane with remote support available for businesses in Perth.

Our IT services include quick troubleshooting, system monitoring, and software support to reduce downtime and keep your business running smoothly, no matter where you are in Australia.

Not sure if we cover your location? Check our Service Areas or Get in touch we’ll let you know right away.

Our support is available weekdays, after hours, and on weekends.

Windows PC Support

Apple Mac Support

Linux Support

Cloud Support

🖥️ Remote IT Services

24/7 Remote Desktop Support

System monitoring

Software troubleshooting

Remote desktop assistance

Cloud services support

Cybersecurity management

🧑‍🔧 On-Site IT Services

On-premises troubleshooting

Hardware installation and repair

Internet setup and networking

Server and infrastructure support

Printer and scanner support

Emergency call-outs

As a truly boundless IT provider, Offgrid Tech Solutions isn’t tied to one location or way of working, we go where your business needs us. Wherever you operate, you can rely on us to keep your systems connected, secure, and performing at their best.

Here’s what you can expect with Offgrid Tech Solutions

Reliable and Responsive Support

We’re always here when you need us count on fast, dependable support every step of the way.

Proactive Approach

We anticipate challenges before they arise, delivering solutions that keep you ahead.

Flexible and Scalable Solutions

Our services grow with your needs, tailored, adaptable, and built to scale.

Transparent Communication

We keep you informed with clear, honest updates, no surprises, just partnership.

Expertise and Experience

With years of proven results, we bring deep knowledge and industry insight to every project.

Customer-Centric Service

Your goals come first, we listen, adapt, and deliver with your success in mind.

Frequently Asked Questions

What’s the difference between remote and on-site IT support?

Remote IT support is provided over the internet or phone, allowing us to troubleshoot and resolve most issues without needing to be on-site. On-site IT support involves a technician physically visiting your location for tasks that require hands-on assistance, like hardware setup or network cabling.

How fast is your response time for remote support?

We aim to respond to all remote support requests on the same business day often within just a few hours. For urgent issues, we prioritise immediate action to minimise downtime.

What areas do you cover for on-site IT support?

Our on-site support is available in select regions across Australia, based on current technician availability. Contact us to check coverage in your area, we’re always expanding.

Can I get remote support outside standard business hours?

Yes, after-hours remote support can be arranged for critical issues. Let us know your requirements, and we’ll tailor a support plan that fits your schedule.

What types of issues can be handled remotely?

Most software issues, performance problems, user access errors, cloud service glitches, and system updates can be resolved remotely. If we can securely connect to your device or system, we can likely fix the issue without a visit.

What happens if a remote issue can’t be resolved?

If remote support isn’t enough, we’ll organise an on-site visit (if within our service areas) or coordinate with a local technician in your region. We’ll ensure you’re supported either way.

What are your hourly rates?

Our hourly rates are straightforward and competitive. Here’s a breakdown of our standard services: For a detailed list of all services and rates, download our full pricing schedule.

What payment methods do you accept?

For on-site work, we accept Visa and Mastercard card payments. For all other services, we issue an invoice and accept direct debit payments.

Ready to Connect?

Get in touch today, and let’s find the best solution for you!

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